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ServiceChannel
Remote, Remote, United States (remote)
17 days ago
ServiceChannel
Remote, Remote, United States
(remote)
17 days ago
Job Type
Full-Time
Job Duration
Indefinite
Industry
Enterprise Software/SaaS
Job Function
Product Management

Description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the three years in a row.

The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in the field of Facilities Management, you know how to build complex software, and are ready to gain the domain expertise required to become a hands-on leader!

In this highly visible role, you will be working with your peers and senior management to influence, guide and grow enhancements to our core platform! You will frequently work directly with customers and partners to understand their requirements from a business and technical perspective, and you will define and drive the product strategy and roadmap that will help us scale our business as the leading Facilities Management software company. We are hands-on product managers who drive implementation and vision, and are seeking someone eager to work alongside an already impactful team.

Key Responsibilities

  • Product Management
  • Define product requirements for the core platform to ensure customer success in the use of ServiceChannel products.
  • Work with the internal ServiceChannel groups to ensure that the customer experience with ServiceChannel products is a delight from initial order through support
  • Work with the engineering teams in agile environment to drive constant innovation.
  • Project / Release Management
  • Efficiently and regularly communicate project status and updates to internal stakeholders at all levels of the organization, including the executive management team
  • Work with the cross-functional teams to ensure the value of ServiceChannel products and releases are clearly positioned and marketed to the customers.
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Weekly Release Reporting, including communicating release details and schedules to the Business as required
  • Continually work towards making improvements in the release process


Requirements

Required Skills & Experience

  • 3+ years product management experience in a SaaS company
  • Proven experience developing both web and mobile products
  • A history of translating customer insight into product requirements
  • Strong analytical and quantitative skills with ability to use hard data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.
  • Success in building coalitions and working across a range of teams, including UX, Engineering, Compliance & Legal, Finance, and Marketing.
  • Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
  • Excellent communication and presentation abilities

Preferred Skills and Experience

  • Demonstrable knowledge of facilities management and/or service provider companies and markets
  • BS or BA or equivalent experience in computer science, engineering, math, finance, economics, or related
  • Experience in Agile development practices

For more information about this role, ServiceChannel, and Fortive, please visit https://careers.fortive.com/job/SER000434/Sr-Product-Manager.

Job ID: 73424552

Please refer to the company's website or job descriptions to learn more about them.

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